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Profession: LMS/CMS administrator and e-learning specialist

07-01-2013 Job Opportunity

Location: Headquarters

About the ICRC

The International Committee of the Red Cross (ICRC) is an independent, neutral organization ensuring humanitarian protection and assistance for victims of war and armed violence. It takes action in response to emergencies and at the same time promotes respect for international humanitarian law (IHL) and its implementation in national law.

In 2013, the ICRC Division for the Integration and Promotion of the Law of the International Law and Cooperation Department (DC_IPL) will launch the IHL Online Training Centre (OTC). The OTC aims at positioning the ICRC in terms of IHL training by developing a serious digital learning capability and providing actors of influence with a comprehensive online training offer.

Taking into account the training needs and expectations of select audiences, the OTC will improve ICRC's current onsite offer, support internal training, broaden access to existing digital resources (publications, databases, webinars, modules, etc.) and provide additional substance to sustain the commitment of external interlocutors interested in IHL and in ICRC’s positions on the law and on humanitarian action.

It will propose stand-alone courses through a modular approach:

  • Basic IHL courses for general audiences
  • Thematic modules on contemporary issues or priority issues at ICRC
  • Specific modules for targeted audiences
  • Web-based seminars on select issues.

The OTC will reinforce ICRC's leadership in the field of IHL and contribute to fostering an environment conducive to respect for IHL by enabling actors of influence to understand and accept humanitarian rules and action.

Description

The Learning Management System (LMS) / Content Management (CMS) Administrator and e-learning specialist position is strategic to the creation, development and growth of the OTC. Under the supervision of DC_IPL Legal and Training Adviser (Head of Project), he/she will be responsible for building, supporting and maintaining the OTC while facilitating the use of innovative online solutions such as e-learning and web-based seminars. The OTC will consist of two components: 1. A web section of the ICRC website: an online platform, providing e-learning solutions and web-based seminars, to promote respect for IHL; 2. An LMS for participants to ICRC and ICRC sponsored onsite training events (“blended learning”) as part of the ICRC strategy to build relations with influential interlocutors and support existing commitments to the implementation and integration of the law. The successful candidate will also be required to provide support to other online publications such as the Online Casebook “How Does Law Protect in War?”.

Primary Responsibilities

Development of the OTC

Develop the CMS version and customise the LMS version of the OTC.

  • Web section of www.icrc.org: in close collaboration with the Head of Project and the Online and ICT units, advice as to its desired structure, how to articulate its content, design, etc
  • LMS : contribute to the graphic design of the platform, articulate its content, etc

Administration of the OTC

General

  • Perform day-to-day functionality, administration and maintenance of the LMS and CMS systems
  • Design, develop and integrate e-learning solutions into the LMS and CMS including assessment and testing
  • Collaborate with the Head of Project, relevant department members and support teams, using creative and innovative thinking to build the functionality, reporting and learning environment required to meet the training needs identified
  • Deliver a measurable learning experience linked to user performance of products
  • Manage the online products (courses and courses schedules, registrations, confirmations, assessment) to build ease of use for the end users
  • Run monthly reports on help desk performance, user activity, and user attendance.

Support

  • Provide timely and efficient troubleshooting assistance to end users by investigating all questions/issues (including, but not limited to connectivity, functionality and user issues) and take appropriate action for resolution
  • Collaborate with IT for support issues
  • Answer general questions and inquiries related to training courses
  • Provide support in the areas of multimedia storage, copying, backing up, retrieving and setup processes within the LMS

Maintenance

  • Serve as subject matter expert regarding LMS administration best practices
  • Ensure the continuous improvement of user experience
  • Analyze and update existing processes and suggest improvements
  • Test system and courses to ensure reliability/availability
  • Submit and track system bugs/application issues to ensure prompt resolution
  • Maintain LMS database integrity by implementing and enforcing standard procedures and practices to ensure consistent and well-integrated database infrastructure
  • Together with the Learning and Development Unit (internal training unit), work with LMS vendor to implement and test enhancements, troubleshoot errors, identify areas of improvement, etc
  • Obtain a deep understanding of all components, features, and functions of the LMS

Reporting

  • Generate, analyze and establish metrics to improve LMS usage
  • Develop and deploy LMS-based evaluations to measure training effectiveness and learning
  • Produce reports for management

Online solutions

  • Provide graphic design, online training expertise to produce interactive online solutions (e-learning and web-based seminars)
  • Provide expert advice on online technologies and trends, and contribute to the development and implementation of the online strategy
  • Assist in the implementation of online solutions and tools
  • Use cases and test scripts related to e-learning and support any internal validation and documentation efforts
  • Lead efforts to identify and resolve technical issues with active and future online courses and work towards the implementation of corrective/preventative actions
  • Consult with external and internal end users on the ICRC online training capabilities and contribute to identifying strategies to customize or develop courses to meet user needs
  • Create and deliver presentations (e.g. Powerpoint, Prezi) of OTC courseware, development tools and other related tools/systems

Job Requirements

  • Bachelor's degree in related field
  • Experience working on e-learning projects and developing/customizing e-learning platforms
  • Experience managing a LMS and CMS
  • Experience administering a LMS and CMS, running reports, data input, loading courses
  • Experience creating interactive e-learning content in software such as Lectora, Articulate, Captivate, or others
  • Excellent customer service skills and ability to effectively communicate with individuals by phone, e-mail or in person
  • Proven communication, customer service and problem-solving skills to help maximize the benefit of project goals
  • Experience creating video, podcasts, web-based seminars and working with loading them within SCORM/AICC courses on streaming servers
  • Proven ability to successfully manage multiple concurrent tasks to meet deliverables as well as routinely prioritize among major initiatives and operational tasks
  • Highly proficient computer skills
  • Solid understanding of HTML, style sheets, framesets, etc. for web page maintenance
  • Familiarity with database fundamentals and SQL queries to aid in report development
  • Experience in the e-learning design and development, including use of various e-learning development tools, technologies and standards
  • Excellent working knowledge of English; French considered an asset.

Desired Attributes

  • Highly motivated self-starter
  • Ability to multi-task projects with short deadlines
  • Strong organizational skills
  • Strong technical writing skills
  • Ability to work collaboratively with instructional designers, trainers, other organizational departments and with external client IT teams and end users.

Duration: from 15 February to 31 December 2013

Interested candidates fulfilling the above criteria should send a letter of motivation and CV/resume to Vincent Sautenet (vsautenet@icrc.org) by 31 January 2013 (Subject: OTC Administrator – support to online training).

Please note that this is a Geneva-based position and that no housing allowance will be granted. Interested candidates should be available for interviews in Geneva. Only short-listed candidates will be notified.