How the Red Cross is adapting its help in the Balkans

Many migrants lose touch with their families at some point in their journey. The International Red Cross and Red Crescent Movement helps them restore contact. This video presents the experiences of Red Cross personnel from across the Balkans. Their stories are different, but all face the same challenge: constantly adapting, in order to help people restore contact.

As people travel through Europe, they can lose contact with their families back home or with their travelling companions. Some disappear along the way. The Red Cross and Red Crescent Movement helps family members keep in touch or find one another through its service known as RFL – Restoring Family Links.