By entering this website, you consent to the use of technologies, such as cookies and analytics, to customise content, advertising and provide social media features. This will be used to analyse traffic to the website, allowing us to understand visitor preferences and improving our services. Learn more
International Committee of the Red Cross
International Committee of the Red Cross
  • English
  • Français
  • Español
Quick access Contact Resource centre
Highlights
  • What's new
  • Media
  • The ICRC’s funding and spending
  • The Geneva Conventions
  • IHL databases
  • International Review of the Red Cross
  • RedSafe
  • Humanitarian Law & Policy blog
  • Video Newsroom
  • eShop
  • ICRC Library
  • ICRC archives
  • ICRC Audiovisual Archives
  • Restoring Family Links
  • Working for the ICRC
  • Reporting Misconduct
  • Fraudulent e-mails and websites
Countries
  • Afghanistan
  • Central African Republic
  • Democratic Republic of the Congo
  • Iraq
  • Israel and the occupied territories
  • Lake Chad
  • Mali
  • Myanmar
  • Nigeria
  • Somalia
  • South Sudan
  • Syria
  • Ukraine
  • Venezuela
  • Yemen
Topics
  • Chemical and biological weapons
  • Children
  • Detainees
  • Migrants
  • New technologies and IHL
  • Nuclear weapons
  • Occupation
  • Refugees and displaced persons
  • Respect for IHL
  • Security detention
  • Sexual violence
  • Terrorism and IHL
Donate
Search
Subscribe to newsletter
Share on Twitter Share on Facebook Share on LinkedIn Share on WhatsApp Subscribe to newsletter
Home
Who we are
back Overview of Who we are
  • Our mandate and mission
  • Governance
  • President of the ICRC
  • Finances
  • History
  • The Red Cross and Red Crescent Movement
  • Fundamental principles
  • Funds and medals
  • Working for the ICRC
  • Events
  • Our Code of Conduct
  • Contacts
  • Foundation for the ICRC
What we do
back Overview of What we do
  • Activities
    • Addressing sexual violence
    • Building respect for the law
    • Cooperation with the National Societies
    • Economic security
    • Forensic action
    • Health
    • Mine action
    • Restoring family links
    • Water and habitat
  • Who we help
    • Civilians
    • Children
    • Detainees
    • Internally displaced people
    • Migrants, refugees, asylum seekers
    • Missing people
    • People with disabilities
    • Women
  • Thematics
    • Access to Education
    • Accountability to affected people
    • Climate change and conflict
    • Coronavirus: COVID-19 pandemic
    • Operational Research
    • Virtual reality
    • War in cities
Where we work
back Overview of Where we work
  • Key Operations
    • Afghanistan
    • Ethiopia
    • Sahel
    • Sudan
  •  
    • Syria
    • Ukraine
    • Yemen
War & Law
back Overview of War & Law
  • Legal Basis
    • Geneva Conventions and Commentaries
    • Treaties and customary law
  • Featured Publications
    • How does law protect in war?
    • International Review of the Red Cross
    • Humanitarian Law & Policy blog
  • Services and Resources
    • Legal advisory services
    • Learning and teaching IHL
    • Law and policy platform
    • Law and policy events
  • Legal Topics
    • Current debates on IHL
    • Protected persons
    • Weapons
    • Conduct of hostilities
    • Use of emblems
    • Violations of IHL
    • Domestic law and IHL
    • Bodies of law related to IHL
    • Strengthening IHL project
Support us
back Overview of Support us
  • DONATE NOW
    • Give a gift of hope
    • Afghanistan in crisis
    • Humanitarian crisis in Ukraine
    • Donate to Israel and the occupied territory
    • Donate to Syria: 10 years of crisis
    • FAQ
    • Learn where your money goes
    • Donate by bank transfer
  • OTHER WAYS TO GIVE
    • Leave a legacy
    • Fundraising events
    • Become a Friend of the ICRC
    • Make a major gift
    • Planned giving
  • PARTNER WITH US
    • Foundations and trusts
    • Corporates
    • Development actors
Donate

RedSafe: Digital Humanitarian Platform — FAQ

A digital humanitarian platform providing safe and secure services for people affected by conflict, migration and other humanitarian crisis. 

RedSafe will allow us to reach out to more people whilst guaranteeing digital safety and compliance with ICRC data protection standards. The foundations of this app are based on Security and Privacy by design.

Red Safe is managed by the ICRC and enables you access to services delivered by the ICRC, and its humanitarian partners, including the National Red Cross and Red Crescent Societies.

  • What is RedSafe?

    A website and an app provided by the International Committee of the Red Cross (ICRC) that you can download for free and use to obtain humanitarian services.

  • What is the ICRC?

    The ICRC is an independent, neutral organization ensuring humanitarian protection and assistance for victims of armed conflict and other situations of violence.

  • Is RedSafe part of the ICRC?

    Yes, Redsafe is designed and managed entirely by the International Committee of the Red Cross, ICRC.

  • How can I get RedSafe?

    You can download RedSafe on your phone via google play of the app store, depending on which phone you have. You do need a smartphone to download the app.

  • Do I need a smartphone to be able to use RedSafe?

    Yes, you need a smartphone. However, you can also access it on the web with limited functionalities. www.icrc.org/redsafe

  • What are the services I can get in RedSafe?
    • Information as Aid (for assistance and protective measures).
    • Digital Vault (for uploading and safely storing digital copies of your most important documents).
  • Can I use RedSafe without registering?

    Yes, you can use Information as Aid without registering, but if you want to use the Digital Vault you need to register.

  • Do I have to provide identity details to use RedSafe?

    If you want to register and be able to use the digital vault, you will need to provide an e-mail and/or a phone number. You can choose to fill in the details you want in settings.

  • Can I still use RedSafe if I change country?

    Yes, you can still use RedSafe when you change country. You can select the country for which you want to receive Information as Aid. Please note that for the moment we only have content for Zimbabwe and South Africa.

  • Is RedSafe available offline?

    Yes, certain features of RedSafe are available offline. For example, you can choose articles from Information as Aid that you want to access offline, documents from your digital vault that you want accessible offline.

  • What happens if I lose my phone with my RedSafe account?

    You can access all your personal information by login with your details into the RedSafe website. You will then be able to access your articles, your vault documents (but you will not be able to scan and upload documents from the website).

    To be able to scan and upload documents you will need to download the app on your new smartphone and login with your details.

  • How does RedSafe protect my personal data?

    RedSafe is governed by ICRC Data Protection rules which protect and secure all personal data given to the ICRC for humanitarian purposes. Your personal data are safely stored on ICRC servers.

  • What data does RedSafe collect and what happens to it?

    RedSafe only keeps data (such as contacts, metadata) in an encrypted, and anonymous manner for a certain period of time in case you disappear and a family member approaches the Red Cross to search for you.

  • Who can view my data?

    Only a limited number of authorized ICRC staff members can have access to certain data. This data is not shared with non-authorized staff nor with external organisations, authorities, etc.

  • Is my data shared with other organisations that are not the ICRC?

    No, your data is not shared with other organisations or any other external entities.

  • How will my data be transmitted from my phone to RedSafe platform?

    All the data sent from the phone to the platform is encrypted and therefore cannot be read.

  • Will my data be encrypted?

    Yes, all data is encrypted and unreadable.

  • Can I cancel my account in RedSafe if I no longer want to use it?

    Yes, you can cancel your RedSafe account whenever you want.

  • Will my information be deleted if I cancel my account?

    Yes, the content of the digital vault will be deleted if you chose to cancel your account. The rest of your information will be stored in an encrypted and anonymous manner, just to be used in case you disappear and a family member approaches the Red Cross to search for you.

The work of the ICRC

The ICRC helps those affected by armed conflict and promotes compliance with international humanitarian law. Read more about what we do and who we are.

Subscribe to the ICRC newsletter

Sections

  • Who we are
  • What we do
  • Where we work
  • War & Law
  • Support us
  • Who we are
  • What we do
  • Where we work
  • War & Law
  • Support us

Quick links

  • Home
  • What's new
  • Contact
  • Media Contacts
  • Working for the ICRC
  • Other languages
  • Doing business with the ICRC
  • Reporting Misconduct
  • Access to information and accountability
  • Extranet for donors
  • Home
  • What's new
  • Contact
  • Media Contacts
  • Working for the ICRC
  • Other languages
  • Doing business with the ICRC
  • Reporting Misconduct
  • Access to information and accountability
  • Extranet for donors

Subscribe to the ICRC newsletter

ICRC Blogs

  • Washington
  • Israel and the occupied territories
  • New Delhi
  • Inspired: Innovation at the ICRC
  • Republic of Korea
  • Humanitarian law and policy
  • L'humanitaire dans tous ses états
  • Religion and Humanitarian Principles
  • Japan
  • Bangkok
  • Jakarta
  • Somalia
  • CROSS-files
  • Alinsani
  • Iran
Twitter Facebook Instagram Tiktok LinkedIn YouTube RSS
  • © International Committee of the Red Cross
  • Accessibility
  • Copyright
  • Privacy policy
  • Tax deductions
  • UID: CHE-105.924.024