HR Administration Team Leader (Based in MSSC, Makati City)

16 April 2021


The ICRC will implement on 1 January 2022 an International Retirement Savings Plan (IRSP) for 13’000 employees in about 85 countries. A foundation is being created to that effect in Switzerland. The plan will be administered by a newly created team in the ICRC HR Shared Services in Manila.



In the set up and implementation phase:

  • participates with the Business Analyst and the Project team in the elaboration, testing and fine-tuning of all business processes related to the administration of the IRSP
  • manages and onboards the 3 team members who will join in the 2nd part of 2021
  • participates in the communication and training of colleagues in the HR function


In the run phase:

  • manages all activities of the team related to the administration of the IRSP plan, ensuring consistence and compliance with rules, regulations and procedures 
  • coordinates and oversees the processing of administrative transactions (enrolment, changes, payment of benefits, etc), liaising with ICRC delegations and the accounting team in Manila as needed
  • plans and organizes the team’s work
  • optimizes processes in line with best practices and keeps documentation up to date
  • produces quality reports and evaluates activities against key performance indicators, including customer satisfaction



  • University degree, professional diploma or equivalent experience
  • With 3-5 years' professional experience in HR Shared Services, with ideally 1-3 years’ supervisory experience
  • Proven experience in HR administration, ideally in the administration of benefits and retirement plans
  • Knowledge of and experience in HR shared services, including workflows, processes and key performance indicators
  • Certification in HR an asset
  • General knowledge in accounting an asset
  • Good command of English, French language skills an asset
  • Computer proficiency, including Microsoft Excel and working knowledge of HR information systems



  • Works well under pressure and can adapt efficiently to changing priorities
  • Capable of managing several projects simultaneously and meeting tight deadlines
  • Able to work independently but also a good team player
  • Dynamic and with a solid sense of responsibility
  • Excellent leadership and management skills



  • Diverse and humanitarian-minded workforce
  • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
  • Training opportunities
  • Flexible work schedule



To be considered in this position, you will need to submit the following requirements in one PDF file to gva_msschr_recruitment_box@icrc.orgfollowing this format for the subject line: SURNAME First Name – HR Admin TL:

  • comprehensive and updated resume
  • motivation letter


Deadline of application: 13 May 2021


Start date: Immediately


Office Address: 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines


*This vacancy is open to Philippine Nationals. ICRC will not facilitate any visa in relation to this employment. Only shortlisted candidates will be notified.