Job Opportunity: ICT L2 Monitoring Administrator (Belgrade, Serbia)

25 July 2022

The International Committee of the Red Cross (ICRC) is a neutral, impartial and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC's mission and its activities visit

ICT L2 System Monitoring Administrator ensures that global ICT solutions-in-production operate smoothly and within a secured environment. S/he plays an important role in providing end-users with 24/7 quality service and high systems availability. S/he provides second-level support defined as to ensure the smooth operation, user/peer support, maintenance, debugging and performs the performance analysis for the ICRC internally or externally hosted solutions.


  • Ensures smooth 24/7 operations – ICRC worldwide ICT system administration, as well as provides ICT support to Delegations (local ICT)
  • Ensures proper operations of all deployed systems and respects the operational procedures
  • Ensures systems in production availability with service quality to the users as a priority
  • Resolves incoming incidents while ensuring resolution time commitment (SLA/OLA)
  • Rigorously applies defined procedures developed by the BUILD team to sustain system operations as per design (daily checks)
  • Takes into account planned requests (standard requests) and respects established and committed timelines
  • Installs system standard updates following the defined plan and procedures
  • Ensures a good collaboration with all the ICT teams involved with system production (Service Desk, Sys Admin, DB Admin, Level 3 and ICT Field teams)
  • Makes proposals for new tools or methods to improve solutions and infrastructure operations and/or tasks undertaken by the infrastructure team
  • Identifies, anticipates and documents problems related to the ICT infrastructure
  • Respects the work shifts procedures and schedule as set in the staff regulations



  • 6-9 years of professional experience along with a minimum of 5 years of professional experience in the IT field
  • Excellent knowledge and proven experience with Windows Server 2012/2016/2019 platform and Active Directory management
  • Knowledge and proven experience with Windows PowerShell scripting as well as with MS SCCM (software deployment)
  • Knowledge of SAN and familiarity with DRP concepts
  • Knowledge of at least one enterprise backup system, Commvault is an asset
  • Experience in VMware vSphere 6.0/6.5/7.0 virtual infrastructure administration
  • Experience with the following products: GPO, enterprise Antivirus solution will be considered an asset
  • Proven experience using a corporate service-management (ticketing) tool
  • Knowledge and proven experience with Linux RedHat solutions and their ecosystem
  • Good knowledge of monitoring tools (i.e. MS SCOM, NPM, PRTG...)



  • Work and progressive professional development in an exciting international environment
  • An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
  • Stimulating benefits package

We look forward to receiving the interested candidates' CVs and cover letters!
Please send them to
Only shortlisted candidates will be contacted.

Application deadline: 31 August 2022