Job vacancy in Colombia: Regional Support Officer

11 febrero 2020

The International Committee of the Red Cross (ICRC) is looking for suitable candidates to fill the position of "Regional Support Officer" in Bogota (Colombia).

The Regional Support Officer provides second-level user support on Supply Chain Management modules of JDE Edwards ERP, related software solutions and interfaces with legacy systems for ICRC delegations in the Americas.

Minimum knowledge and experience required

  • Bachelor or technical degree, preferably in supply chain management or equivalent experience.
  • At least 2 years of professional experience in Supply Chain Management.
  • Proficiency in the use of JDE or equivalent ERP software.
  • Excellent computer literacy (Word, Excel).
  • Excellent command of English and Spanish (French would be a strong asset).
  • Strong organizational skills and analytical thinking.
  • Proven ability to work effectively and cooperatively in a team environment.
  • Solution-oriented and with the ability to make decisions according to the level of responsibility.
  • Previous experience in humanitarian work would be an asset.

Accountabilities and responsibilities

  • Ensures that timely and appropriate second-level support is provided to users of JD Solutions (JDE Edwards, OSCAR Light, IRIS, ProFiles) and interfaces with the previous system.
  • Solves simple to moderately complex problems encountered by users.
  • Ensures that unsolved or complex issues are referred to third-level support staff.
  • Provides data and reports to management.
  • Contributes to creating a shared knowledge base.
  • Ensures data consistency on supported sites.
  • Assists with training and/or post-go-live support for newly migrated sites.
  • Carries out exceptional processes for small sites with limited capacity.
  • Participates in testing new functionalities and reports on new releases.
  • On request, contributes to the BUILD phase of projects (e.g. contribution to design, participation in test campaigns).

General duties

  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement.
  • Understands and adheres to the ICRC Code of Conduct.
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement.
  • Respects and observes staff regulations and security rules at all times.
  • Represents the ICRC in a professional manner at all times.
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.

What do we offer?

  • Work location: Bogota with occasional travels within the region (Americas)
  • Contract type: Indefinite local contract (under Colombia labor law)
  • Activity rate: 100%
  • Starting date: As soon as possible

How to apply?

Please submit your application (letter of motivation and CV ) in English not later than 6 March 2020 by e-mail only to until 5 p.m. (Colombian time).

Please clearly indicate "Regional Support Officer" in the email subject. The files should not exceed 5 MB.