Job Vacancy: ICT Business Analyst in Bogotá

Please submit your application (letter of motivation and CV ) not later than 25 June 2021.

The International Committee of the Red Cross (ICRC) is looking for suitable and motivated talent to fill the position of ICT Business Analyst and join our regional team based in Bogota (Colombia).


Information and Communication Technologies (ICT) Business Analyst 1 is responsible for understanding and capturing business needs, translating them into quantifiable requirements and functional specifications and ensuring they are addressed by ICT services and solutions. S/he is also responsible for anticipating and understanding changes and the impact they will have on the organization.


  • University degree in computer sciences, information technology, economics or equivalent along with a minimum of 3 years experience as Business Analysis in ICT sector.
  • Typically, 6-9 years' professional experience.
  • Good general knowledge of the IT world and technologies.
  • Business Analysis Body of Knowledge (BABOK) certification.
  • Business analysis certification (e.g. CCBA, CBAP) or similar desirable.
  • Microsoft TFS experience an asset.
  • Strong analytical and organizational skills; thorough and precise.
  • Capacity to quickly understand multiple new concepts in parallel and identify impacts on the existing Information System.
  • Proactive and results-oriented with a strong ability to prioritize.
  • Excellent oral and written communication skills in Spanish and English. French and Portuguese are asset.
  • Proven capacity to work in an international environment (English speaking teams) and multi-location teams.
  • Excellent communication and listening skills in order to capture the information required – adept at collecting, synthesizing, interpreting, and summarizing data.
  • Ability to translate complex questions into practical strategies and to present information in a clear and concise manner along with excellent presentation skills.
  • Sense of initiative and ability to critically examine issues and find constructive solutions, and drive change forward.

Accountabilities and responsabilities

  • Works with the business stakeholders to understand and document business requirements by holding brainstorming sessions, interviews and workshops, and through other requirement-gathering techniques as appropriate to ensure full Business and ICT understanding.
  • Documents "as-is" business processes to gain a good understanding of the business landscape and proposes "to-be" processes based on business requirements, business constraints and information technology (IT) architecture.
  • Performs solution acceptance through functional testing (test-case documentation, test-case execution and bug tracking).
  • Supports project handover to business and ICT operations.
  • Translates the requirements into detailed specifications in the form of user stories and acceptance criteria, as well as analyses, re-uses or updates data concepts.
  • Creates and manages traceability matrixes that allow all requirements to be traced from business demand through to testing, defect management and delivery.
  • Perform gap analysis between out of the box capabilities of standard tool and business expectations.
  • Adhere to ICRC Business Analysis strategy, practice, methodology and templates and actively contributes to the continuous improvement process.
  • Facilitate business acceptance and solution validation through UAT with the Business teams.

General duties

  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement.
  • Understands and adheres to the ICRC Code of Conduct.
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement.
  • Respects and observes staff regulations and security rules at all times.
  • Represents the ICRC in a professional manner at all times.
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.


  • Internally, interacts within the ICT Division, with all units at headquarters and ICT Field. Potentially with all delegations in the AMERICA region.
  • Externally, interacts with ICT suppliers and other interlocutors of interest.

What do we offer?

Work location: Bogota with occasional travels within the region (Americas)
Contract type: Indefinite local contract (under Colombia labour law)
Activity rate: 100%
Starting date: As soon as possible

How to apply?

Please submit your application (letter of motivation and CV ) not later than 25 of June 2021 by e-mail only to until 5 p.m. (Colombian time).

Please clearly indicate " Regional Support Officer " in the email subject. The files should not exceed 5 MB.

Only complete applications matching the required selection criteria will be considered.