Rwanda: Helping Burundian refugees reconnect with their families

12 October 2017
Rwanda: Helping Burundian refugees reconnect with their families
Fatou speaks to one of her children in Burundi using a SIM card provided by the ICRC. She is one of the 4,000 people in Rwanda who will receive SIM cards to help them reconnect with their families back home. CC BY-NC-ND / ICRC

More than 55,000 Burundian refugees call Mahama camp home. The main camp located in the eastern province of Rwanda accommodates people who fled the political unrest in Burundi, which began in April 2015.

As part of the ICRC's Restoring Family Links programme in the Great Lakes region, the Kigali Delegation distributed SIM cards to Burundian refugees in the Mahama camp. The idea is to make it easier for the people to directly reconnect with their families.

An ICRC staff member and a Rwanda Red Cross volunteer worked together to help the people coming for SIM cards. CC BY-NC-ND / ICRC

Now, they don't need to rely only on the existing ICRC and Red Cross phone call services offered to them in the camp as well as in the transit centres around Rwanda. They can speak to their family members left behind or living abroad, any time convenient to them.

The ICRC is collaborating with a local telecommunication company, MTN-Rwanda, to provide 4,000 SIM cards to the people in the camp.

Each SIM card came with pre-paid airtime and after the initial distribution process, all the SIM cards will be topped up with additional airtime.

How helpful are the SIM cards?

For Fatou, a mother of four, a SIM card all to herself is definitely a blessing. Previously, she had to walk to the ICRC office in the camp once a week to call her two children left behind. Or use her neighbour's phone. Neither of which was an easy task.

Fatou receives her SIM card with a smile on her face after going through the verification process. CC BY-NC-ND / ICRC

Now, she has a permanent telephone line through which she can make or receive calls to get information about her children as well as other family members.

"Since I left the country, I have been always worried about my children's whereabouts. Thanks to God, I now have a permanent connection," said Fatou adding that she considers information about her family as essential a need as food, water or shelter. "As a mother, it's hard to eat or sleep when you don't really know if your children are safe or if they have eaten."

Another recipient, Leonidas, is going to use the SIM card not only for communicating with his loved ones but also for receiving money from friends. Thanks to Mobile Money, a popular money transfer system in Rwanda, he can exchange money with his friends and family members or buy essential things through his mobile phone.

Bonaventure immediately used his new SIM card to call one of his friends to inform him about his new contact number. The SIM card has helped him reconnect with his parents, brothers and sisters, whom he had left behind in Burundi. CC BY-NC-ND / ICRC

The ICRC had initially distributed 1,000 SIM cards when people first started arriving in 2015. Since then, we have also helped people charge their mobile phones using solar energy. The ICRC has worked with the Rwanda Red Cross to provide phone calls to enable thousands of refugees stay in touch with their beloved ones, and has helped to reconnect hundreds of unaccompanied children with their family members.

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