ICT Specialist

• As a part of global support services handles Level 2 tickets or escalates as per agreed workflow.
• Ensures ICT inventory is updated regularly and maintains adequate stock levels.
• Ensures existing ICT infrastructure is functional.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises, and trains end-users on the ICRC's ICT systems.
• Drafts and updates technical documentation for all IT equipment.
• Assist ICT Team in project implementation.
• Provide day-to-day technical support for end-users of desktop applications, IP telephony, Smartphones, printers, and computer hardware, set up and monitor computer and communication infrastructures.
• Allocates equipment in an efficient manner, considering users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Keeps technical documentation up to date for all IT installations when relevant.
• Comply with the ticketing system (Service Now) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement).

• Bachelors’ degree (Computer Science, computer Engineer, or any other related field).
• Good command (spoken and written) of Arabic and English. French is an asset.
• Excellent ICT knowledge.
• 4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• Microsoft Windows Server 2019/2025; Active Directory, GPO, DFS & groups management.
• Networking Fundamentals - WAN/LAN management (VPN, VLAN’s, DNS services, IP addressing and Routing) –CCNA is considered an asset.
• Experience of communication tool. i.e.: MS Teams environment, etc.
• Proven record of delivering results and understanding of customer service principles.
• Microsoft Windows 11 & Office 365 and associated Microsoft cloud services.
• Knowledge in Data Management Concepts, Microsoft BI – Data analysis.
• Knowledge in Cyber Security awareness and best practices.
• Knowledge of Satellite Technology (DATA & Voice), Microwave/Radio Telecommunications.
• Ability to provide IT support services including IT hardware/infrastructure support.
• Good understanding on Helpdesk Management - ITIL Foundation is considered an asset.

Please submit your CV and a one paragraph introduction letter mentioning:
ICT SPECIALIST in the subject - no later than 15 April 2026 to kow_recruitment_services@icrc.org

If you have previously applied for this position – there is no need to re-apply

Only complete files matching with the profile will be considered. Only short-listed candidates will be contacted.

CVs received will be subject to the rules of the Data Protection of the ICRC (Data Controller) and will only be used for the purpose they were sent for and will not be kept after the end of the process or shared with third parties without consent of the sender.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.