Information for people affected by the conflict in Lebanon

We are supporting hospitals and other medical services by donating medications and other goods that are critical to health providers. We also offer mental health and psychosocial support to people who have been displaced. 

Together with the Lebanese Red Cross, we have provided food parcels, mattresses, hygiene products and other essential items for affected families in Southern Lebanon. 

We work with public authorities to help repair water pumping stations to restore access to clean water. 

We continue to help families find their missing relatives. 

To learn more about our work in Lebanon, please visit this website.

In Lebanon, you can reach us by calling: 01 727 727. 
Our lines are working Monday to Friday from 08:30 AM to 5:00 PM
Please note that: Due to the high volume of inquiries, the team might be temporarily unable to answer the call immediately. We kindly ask you to try again. 

Privacy and confidentiality of the information we receive are of the utmost importance to us. Therefore, the ICRC does not use online messaging apps to request people’s personal information. Thank you for your understanding.

We are very sorry you don't have news from your loved one(s). No one should be subjected to this kind of agony.

If you are located in Lebanon concerned about a family member with whom you have lost contact, call us at 01 727 727. 

Please note that network issues and high volume of inquiries do temporarily interrupt our ability to answer calls. 

If you are located outside of Lebanon, please contact your local National Red Cross/Red Crescent Society or an ICRC office closest to your residence and submit a tracing request. You can find a contact directory here. 

Unfortunately, we are not able and not equipped to help individuals or groups in leaving Lebanon. Nor can we provide any support or money to transport people to other countries. This is currently outside our capacity. 

We are aware of the fear and uncertainty you might be feeling in this difficult situation. We are deeply sorry that we cannot provide a better answer on this to you.

To report explosive devices in your area, call the Lebanon Mine Action Centre at 05 956 143.

If there is shelling, find a lower ground to hide. Stay as far as possible from the windows.

Lie down, wrap your arms around your head, and cover your ears.

Open your mouth to avoid internal injuries, it can reduce the impact of explosive waves on your body.

Wait until the shooting is over before you move to a safer shelter.

If you find strange metallic objects such as bullets and shells, please keep your distance and do not touch them. They can cause injury or even kill.

In times of crisis, ill-intentioned individuals can use the name or logo of the ICRC to try to trick people into giving them money or information. 

If you see something that looks suspicious about the services the ICRC is providing in Lebanon, please verify it directly with us by calling 01 727 727 or contact us directly through our website: www.icrc.org/contact 

Be suspicious about phone calls, messages or emails that sound urgent or threatening and try to make you act in certain ways. Scammers often try to use fear and urgency to force you to take specific or unsafe actions (such as giving away more personal information, making a payment or clicking on unknown links).

We have worked in Lebanon since 1967. We will continue to have teams on the ground and respond to needs wherever possible. They are working to the best of their capability in light of the rapidly evolving situation. 

The ICRC fully intends to remain in Lebanon. 

If you want to show your support for the ICRC, please do not hesitate to use your voice and share with your community, whether in person or online, factual information about what the ICRC does.

We are transparent about what we do and our limitations. We exist to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance, and your public support will help us to achieve that.

All the services provided by the ICRC are free. 

It is forbidden for ICRC employees and our partners to ask for money or any type of favours in exchange for aid. We encourage all to report in good faith suspicion of fraud, corruption, sexual exploitation and abuse, sexual harassment and other suspected misconduct.

Anyone concerned by potential misconduct can report it by email to code_of_conduct@icrc.org or also in the ICRC integrity line (available in English, Spanish and French).

If you are in Lebanon, call us at 01 727 727.

The information you give will remain confidential. Making a complaint will not affect the ICRC's work in your community.