In 2015, more than a million people arrived in Europe after fleeing war and poverty. Austria is a transit country for some and a final destination for others. At one point, more than 10,000 migrants and refugees were entering Austria every day. The Austrian Red Cross provided them with food and shelter, but also with an opportunity to keep in touch with their families – a "Red Cross speciality."
As people travel through Europe, they can lose contact with their families back home or with their travelling companions. Some disappear along the way. The Red Cross and Red Crescent Movement helps family members keep in touch or find one another through its service known as RFL – Restoring Family Links.