Venezuela

The ICRC delegation in Caracas works to mitigate the humanitarian consequences of violence in Venezuela. It also carries out activities related to its mandate and other immediate needs in Cuba, Dominican Republic, Guyana, Trinidad and Tobago, Aruba, Bonaire, Curaçao, Antigua and Barbuda, Bahamas, Barbados, Dominica, Grenada, Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines and Suriname.

Dos personas conversan al aire libre en un entorno verde con plantas. Una lleva chaleco blanco con el emblema del Comité Internacional de la Cruz Roja. La escena ocurre en Apure, Venezuela, durante una visita a proyectos de medios de vida.

Our work in Venezuela and the Caribbean

Working with the communities it serves, the ICRC carries out activities in Venezuela in the areas of health, water and sanitation, economic security, dignified management of the dead, protection of detainees, Restoring Family Links and the promotion of international humanitarian law and international rules governing the use of force by the armed forces and police.

Capacity-building in the Caribbean: We work with and strengthen the capacities of National Red Cross Societies, in particular in Cuba, the Dominican Republic and Trinidad and Tobago, on issues of mutual concern, in particular raising awareness of international humanitarian law (IHL) and protecting family links.

ICRC Community Contact Centre

In Venezuela, the ICRC operates a phone and email hotline that you can use to contact us (#SigamosEnContacto). You can ask for information about the ICRC and our activities in Venezuela and find out how to get help from us. It is also a channel you can use to resolve any queries you may have and send us your feedback and suggestions about our activities in the country.

E-mail: centrocontactove@icrc.org
Phone: 58 424 172 13 64/58 412 636 50 15

This service is available Monday to Friday between 8am and noon and 1pm and 3pm.

Other countries we support: The regional delegation in Caracas also carries out activities relating to its mandate and operations to meet immediate needs in Cuba, Dominican Republic, Guyana, Trinidad and Tobago, Aruba, Bonaire, Curaçao, Antigua and Barbuda, Bahamas, Barbados, Dominica, Grenada, Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, and Suriname.

Una delegada del CICR dialoga con una niña de la comunidad en Venezuela.

The impact of our work - in 2025:

576

officers from the Bolivarian National Armed Forces (FANB) and police bodies participated in training on the use of force, IHL and international human rights law. In addition, 170 members of the Bolivarian Intelligence Service (SEBIN) received training on IHL and humanitarian principles.

6,464

connectivity services were provided, and 286 family messages were collected and distributed — including 171 to relatives of persons detained at the Terrorism Confinement Centre (CECOT) in El Salvador.

209

relatives of missing persons received comprehensive support in their search, and 182 families obtained information about the whereabouts of their loved ones, resulting in 9 successful repatriations of human remains.

893

security force members and 70 Venezuelan Red Cross members received forensic training. In addition, 15 forensic specialists from SENAMECF facilities across 8 Venezuelan states were trained in forensic odontology.

235,224

people benefited from improved access to safe water and sanitation through the rehabilitation of 7 water systems, carried out in partnership with Hidrollanos and Hidrobolívar.

204

cacao-producing households in the Eje Nula area of Apure state received agronomic and financial training, as well as legal support for the establishment of a cacao producers' association. In addition, 43 family groups received agricultural tools for cultivation, and 53 households received equipment and training in chocolate confectionery.

29

Venezuelan Red Cross branches received support to strengthen their humanitarian response and volunteer wellbeing. The Maracaibo and Ciudad Bolívar branches also received technical and financial assistance for livelihood initiatives, and a new branch headquarters was inaugurated in Guasdualito.

Caribbean

The ICRC has strengthened its collaboration with authorities and 8 National Red Cross Societies in countries including Cuba, the Dominican Republic and Trinidad and Tobago, among others.

The stories of the people we help

We Cota 905 residents deserve to live a decent life because we are decent people.

Doris Mieres participant in the business training project

I had lost contact with my mother about seven years ago. When she heard my voice again, she cried and was so happy. It was a beautiful moment.

User of the ICRC Restoring Family Links service in El Callao Bolívar State

The facility is in good condition now, and the staff are happy.

Yesenia Delgado forensic pathologist at the San Fernando de Apure Morgue, rehabilitated by the ICRC

Wherever you are from, you can get on in life, and that’s what I intend to do.

Yeneris Vásquez participant in the livelihood training project in Petare

Our services in Venezuela

  • We strengthen the capacity of public health-care providers so that people affected by violence can get timely, good quality treatment for their physical and mental health at the appropriate level of care, and so that the prevailing environment throughout the treatment process – from prehospital to primary health care – promotes the protection and well-being of health workers in particular and health-care services in general.

  • Together with local associations, we work with public utility companies, local authorities and the private sector, involving affected people at each stage and taking sustainable, climate-smart action to build up the resilience of systems that provide basic services, such as water and electricity.

  • We carry out economic security projects to improve the quality of life of vulnerable communities whose livelihoods have been affected by violence, strengthening their resilience and helping them to rebuild sustainable livelihoods.

  • Our forensic work focuses on supporting the authorities and forensic personnel through training that enables them to ensure the proper and dignified management of the dead. We also help families of those who have died or gone missing obtain information about their loved ones and contribute to improving conditions in forensic facilities.

  • The ICRC visits people deprived of their liberty in places of detention, subject to prior authorization from the authorities, to assess detention conditions and provide recommendations aimed at ensuring that detainees are treated humanely and with dignity, regardless of the reasons for their arrest or detention. The organization maintains dialogue with the authorities and supports their efforts to improve detention conditions in areas such as judicial guarantees, health care, nutrition, water and sanitation, in accordance with national and international standards.

  • People can experience immense suffering when they lose contact with a family member and do not know where they are or what has happened to them. To help alleviate this suffering, the Restoring Family Links (RFL) programme helps people separated from their families as a result of armed violence, natural disasters or migration to obtain timely, appropriate and situation-specific information about the whereabouts of their loved ones and to restore contact with them. In close cooperation with the Venezuelan Red Cross, connectivity services and family tracing are provided, with particular attention to children and adolescents who have been separated from their families.

  • We maintain ongoing dialogue with Venezuela's armed forces and police to promote the protection of and respect for people's dignity, with particular emphasis on those in situations of heightened vulnerability. We also promote and disseminate international humanitarian law (IHL), supporting the authorities in integrating it through legislation, doctrine, and training.
    In line with international standards and principles governing the use of force in law enforcement, the ICRC designs, plans and delivers training programmes for military and police personnel responsible for law enforcement on the graduated and differentiated use of force. The organization conducts courses and workshops for officers of the armed forces and various police and investigative bodies.

  • The ICRC works in a range of contexts to mitigate the direct and indirect consequences of armed violence, which affect not only victims physically but also communities' access to essential services such as education and health care. Drawing on many years of experience in situations of violence, the ICRC has developed a methodology focused on personal and community protection and self-care. This approach is tailored to the specific dynamics and needs of the affected communities, enabling people to better understand how to act and protect themselves during incidents of armed violence that put their safety at risk.

  • In the Caribbean, we work with National Red Cross Societies - particularly those in Cuba, the Dominican Republic and Trinidad and Tobago - to promote international humanitarian law and other humanitarian issues through training, the protection of family links, and other activities.

Contact us

Community Contact Centre

Opening Hours:

8am – 5pm
Monday - Friday

Address

Av. Mohedano, Edif. CICR. La Castellana Caracas – 1060, Venezuela

Opening Hours:

8am - 5pm

Media contact

Ms Carly BASTIDAS

Telephone

+58 424 180 56 28

Our work with the Venezuelan Red Cross

We work in partnership with the Venezuelan Red Cross to increase the collective impact of our activities to help the most vulnerable in areas such as economic security, first aid, hygiene promotion and Restoring Family Links.