HR Quality Control Officer

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Always respects and observes staff regulations and security rules
• Represents the ICRC in a professional manner at all times
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.

Data quality control 

• Conduct both manual and semi-automated data quality controls of the unit that encompasses the entries/actions in the HR systems made by the teams in GSS HRSS
• Review and improve controls annually based on risk assessment and as needed due to process updates/changes
• Develop and establish controls to address process gaps identified during quality assurance and risks discussions and/or brought by system or policy changes
• Coordinate and ensure proper and timely closure of incident management with the Quality Assurance Officer, Team Leads, SMEs and as needed, with the management
  Maintains the quality-control documentation database, instructions, and records

Analysis & reporting

• Build reports to present data, statistical reviews, and trends in identified errors using MS Excel and Power BI
• Prepare data analysis and reports for internal and external compliance reviews or audits as needed
• Coordinate with Quality Assurance Officer to improve data quality of GSS HRSS entries/actions
• Takes ownership of assessment of controls across the end-to-end transaction lifecycle, proactively assessing threats, vulnerabilities, and possibility of future incidents

Support   

• Provide guidance to the Team Leads and management in bringing long-term solutions to repeated issues identified from control reports
• Aid Quality Assurance Officer by providing data of control outputs to support Root-Cause Analysis exercise and building/improving of KPIs & SLAs

• Follows up on all work-related messages and correspondence with the relevant contacts and departments
• Takes responsibility for their own professional learning and development
• Participate in projects, as necessary
• If necessary and upon request, provide ad hoc administrative tasks for the unit or department
• Being proactive with continuous improvement propositions for the team’s management processes

• University degree or equivalent experience.
• At least 3 years of previous experience in HR Administration or Shared Services environment.
• Knowledge and experience of HR services, including workflows, processes, key performance indicators, and data quality controls.
• Outstanding analysis and critical thinking skills for investigation of gaps and control findings.
• Functional knowledge of control design, risk assessment, quality audits and issue management.
• Excellent reporting skills and advance knowledge in using Microsoft Excel (experience in developing macros via VBA Excel) and Power BI.
• Proficiency in other Microsoft Office suite (Word and Powerpoint).
• Working knowledge of HR information systems.
• Good command of English. French language skills an asset.
• Strong organizational and problem-solving skills.
• Proactive and flexible.

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter. Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 04 January 2026
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines

Only short-listed candidates will be notified. This vacancy is open for Philippine residents only.