People and Culture (PAC) Policy & Process Analyst

• Internally, interacts with Reward Manager – International Mobility, Business Process Owners  , PAC_COE_REWARD, HR practitioners at HQ and the field including teams under GSS HR Shared Services, PAC_OEI_FRA, Office of Corporate Legal Affairs (OCLA), and the Data Protection Office (DPO).
• Externally may interact with consultants and service providers, as needed. 

• Support PAC practitioners on policy and process governance, ensuring alignment with the Collective Staff Agreements (CSA) and related policies around international mobility, employee retention and engagement, and their administration. This would include the following:
  • act as a focal point for inquiries related to above topics;
    analyze and categorize issues, escalating complex cases to the appropriate stakeholders or teams; and
  • maintain documentation of escalated issues and monitor their corresponding resolution.
• Support management of global reference documents around said topics:
  • liaise with key stakeholders in reviewing and updating reference documents within a reasonable amount of time as prescribed in internal procedures; and
  • maintain document libraries and masterlists by applying best practices in knowledge & document management to ensure guiding documents remain relevant and up-to-date.
• Support process documentation, analysis, and optimization of related business processes to ensure that processes are accurately documented, standardized (where possible), and aligned with existing policies and guidelines. This would include preparation of data to support impact analyses of new and/or changes in policies and processes.
  • create and maintain comprehensive process maps and risk & control matrices, identifying interdependencies and key touchpoints to enhance operational visibility, enable timely issue escalation and resolution, and support efficient process execution;
  • identify and implement process enhancements, leveraging frontline insights to drive efficiency and quality; and
  • monitor global metrics to support ongoing process improvements and ensure alignment with operational goals

• Processes requests and inquiries sent using collaboration and service & task management tools in line with internal procedures.
• Contributes to development of relevant communication collaterals, training materials, and reports that deliver key messages and assist with change management initiatives on above subjects.
• Collaborates with the Reward Manager- International Mobility, BPOs and relevant internal stakeholders to share best practices and knowledge, support synergies and global initiatives for the improvement of People & Culture and knowledge & business process management practices that help address identified transversal risks and issues.

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter. Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 4 June 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines

Only short-listed candidates will be notified. This vacancy is open for Philippine residents only.