Brazil: The ICRC's work to help migrants
After a journey lasting several days, weeks or even months, hearing the voice of a close relative, a loved one, is a great encouragement, even if that voice is hundreds or thousands of miles away.
In July 2018, the ICRC began implementing the Restoring Family Links (RFL) programme in three service stations located in the border city of Pacaraima, in northern Brazil. Additionally, in September another station was set up in Boa Vista, capital of the State of Roraima, where an ICRC office was also opened.
The service provided by RFL is part of the ICRC´s regional response to migration in several countries in South America. The objective of this initiative is to assist migrants, offering them the opportunity to stay in contact with their loved ones and to inform them of their whereabouts.
"Many migrants arrive in Brazil with no mobile phones or with no international roaming services", explains Fernando Fornaris, head of the ICRC office in Boa Vista.
The service includes free 3 minute phone calls, as well as acces to internet for Facebook or Whatsapp and power supply for phone charging. Overall, more than 260 thousand phone calls were made by migrants to their family members so far.
The service began to benefit more people since services were expanded in August 2019, in addition to being more accessible to migrants. In all, there are 17 service centers in Roraima:
Boa Vista: Monday to Friday from 9am to 5pm.
Pacaraima: Sunday to Monday from 9am to 5pm.
Two to three times a week service.
Once a week
In Brazil, some migrants became collaborators of the ICRC in Pacaraima and in Boa Vista posts. Below are some testimonials (in Portuguese):
For a variety of reasons, migrants often arrive in Brazil without any documentation. The ICRC helps migrants contact families from their home countries to locate these documents. Once found, the ICRC facilitates the delivery of these documents to Brazil.
Water and sanitation
As part of the ICRC's water, sanitation and infrastructure activities, three wells were made in Pacaraima, one in the Diocese, one in the reception and identification office (PRI) and another at the State Hospital, from which more than 2000 migrants and local residents benefit every month.