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Privacy policy for the websites of the International Committee of the Red Cross (ICRC)


The ICRC is committed to protecting your online privacy. This policy governs all pages hosted by the ICRC, including the FamilyLinks website*   (see belowThis policy will let you know:
). It does not apply to pages hosted by other organizations, including National Red Cross and Red Crescent Societies and their International Federation, which have their own privacy policies.
The ICRC uses the information it collects about you to better understand how its website is used, to send information on the ICRC you have requested or that may be considered of interest to you, and to manage online donations.
To understand how your personal information will be treated, please read the following policy. This policy may change from time to time so please refer to it periodically.


What identifiable information is collected from you? 
The type and amount of information received and stored by the ICRC depends on how you use the website. You can access most ICRC pages without stating who you are and without revealing any personal information, except in the case of online applications on our e-recruitment site.  
The ICRC does not collect information identifying you personally (such as your name, address, phone number or e-mail address) unless that information is voluntarily disclosed. There are instances where the ICRC requests information that does identify you personally for the purpose of providing you with specific services or of corresponding wit h you. Information that you supply in this way will not be shared with any third party except where needed to provide a requested service.
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How does the ICRC use the information? 
The ICRC does not distribute, sell or rent user information to anyone. The ICRC uses the information collected about you to improve its understanding of web visitors and to send information that you have requested or that may be considered of interest to you. Some information identifying ICRC donors is forwarded to third parties for purely technical and administrative processing. These parties are not authorized to distribute, sell or rent user information.
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Who is collecting the information? 
Any personal in formation that you disclose on the ICRC website is shared only with the ICRC, unless stated otherwise. For example, once you fill in and submit the form for making an online donation, you are redirected to the highly secure “Saferpay” environment of a partner company (Telekurs Card Solutions AG), where you are invited to enter your credit card details.
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With whom may the ICRC share the information? 
As a general rule, the ICRC will not disclose any information identifying you personally, except with your permission or where required by law.
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What choices are available to you regarding collection, use and distribution of the information? 
Any information on new ICRC products that you registered to receive will be sent to you electronically or by other means. The ICRC may a lso send you unsolicited e-mail messages it feels may be of interest to you. On some ICRC forms, such as that for online donations, you are invited to indicate whether you are interested in receiving information via e-mail about the ICRC. You will not be placed on any mailing list if you do not select this option.
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How can you access, update or delete the information? 

- concerning personal donations: The ICRC takes very seriously the accuracy of the information it holds on you. It is searching for ways to make it easier for you to review and correct the information. In the meantime, if you change your e-mail address or discover inaccurate information, or if you wish to unsubscribe, please send an e-mail message as follows:

- concerning corporate support:  

- concerning ICRC products:      
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How does the ICRC treat your personal information? 
(www.saferpay.com). The ICRC ensures to the best of its ability that any personal information you provide is secure on its systems. However, it cannot guarantee that submitting information over the Internet is 100% secure. As a result, the ICRC does not confirm or warrant the security of personal information submitted; you do so at your own risk.
The ICRC attaches great importance to ensuring that your credit card details remain confidential. The Saferpay online payment system used by the ICRC guarantees maximum security. No one else can have access to your data at any time. In order to prevent fraud, your data are encrypted and transmitted automatically and directly to your credit card company for processing. For more information on the security and treatment of personal information collected by the Saferpay system, click here  
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Automatically collected information 


Like many other websites, the ICRC site uses cookies in order to provide you with a more personalized web experience.

A cookie is a text-only string of information that is created and stored on your computer by your browser. It contains information about your visit that your browser uses to personalize certain pages or elements. For statistical analysis purposes, a cookie may also be used to pass a randomly generated and anonymous unique number to our servers. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a text value or a randomly generated unique number.

If you do not wish to receive cookies, you can easily modify your browser to reject all cookies or to notify you whenever one is about to be placed on your computer. However, if cookies are not accepted you may not be able to use all the interactive features of the ICRC website. You are therefore encouraged to allow cookies in order to enjoy the ICRC site to the full.


Log files

Most standard web servers, including the ICRC’s, use log files, which record information such as:

  • service provider IP addresses;

  • browser versions;

  • referring web sites;

  • search terms used;

  • average number of pages requested;

  • average duration of visit;

  • total visitor traffic;

  • information gathered for aggregate use.



This site contains hypertext links to other sites. The ICRC is not responsible for the content or privacy practices of external websites.

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  * The aim of the ICRC’s FamilyLinks website is “to help those separated by conflict or disaster to find information about their loved ones in order to restore contact.”  

  The information available on the website may be listed in public places or broadcast on the radio to widen distribution to people without Internet access. All information on the website is provided by relatives of persons being sought or by those who register themselves.  

  The ICRC cannot be held responsible for the accuracy of the personal data.