ICRC’s Central Tracing Agency Bureau for the International Armed Conflict between the Russian Federation and Ukraine: Providing answers to families

Щоб відвідати нашу сторінку українською мовою, натисніть тут 

Have you lost contact with members of your family? Are you looking for information about your loved ones? Since the escalation of the armed conflict between the Russian Federation and Ukraine in February 2022, thousands of families have been torn apart and are anxiously awaiting news of relatives they have lost touch with.



The Central Tracing Agency (CTA) Bureau for the international armed conflict between the Russian Federation and Ukraine aims at preventing disappearances and alleviating the suffering of families who remain without news of their loved ones, either because they have been captured or arrested, they have gone missing or because they fled their homes and have lost contact.

Searching for missing and separated family members is an obligation for all parties to an armed conflict. The CTA Bureau supports families wherever they are to get answers about the fate and whereabout of their loved ones. It also works with the states concerned toward these goals: in particular, acting as a neutral intermediary, the bureau collects, centralizes and transmits information, from one side to the other, on military personnel and civilians who have fallen in the hands of the enemy. It strives to ensure they are accounted for and retain family links.

Based in Geneva, the CTA Bureau works closely with Red Cross and Red Crescent partners around the world to ensure proximity with families and enhance efficiency. It will remain active for as long as needed to provide them with information about their loved ones.


If you are looking for a family member, you can:

Fill this online form in English, Ukrainian or Russian.

Contact the nearest National Red Cross Red Crescent society


Ukrainian Red Cross Society: Russian Red Cross:
0 800 332 656 +7 800 234 07 07


Country Phone number Email address
French Red Cross +33 1 44 43 12 60
German Red Cross +49 (0) 30 854 04 300
Italian Red Cross +39 06 55100561
Polish Red Cross +48 22 326-12-61
Romanian Red Cross + 40 748 185 711
Slovak Red Cross +421 911 745 956
Swiss Red Cross +41 58 400 43 80


For any other country, you will find Red Cross Red Crescent national societies' contact details in our family links directory.

Call the ICRC

In Ukraine: 0 800 300 155 (toll-free number)
In Russia: 8 800-600 92 69 (toll-free number) or +7 495 626 54 26

You can also come to our offices in Ukraine, the Russian Federation or Geneva (Switzerland):

Central Tracing Agency Bureau
14 chemin d'Ecogia
1290 Versoix / Geneva

For any other request, you can contact us at

Please, note that all our services are free.

ICRC CTA Bureau video - A call from<br />
 the battlefield A call from the battlefield
ICRC CTA Bureau video - The waiting<br />
 Christmas tree The waiting Christmas tree
ICRC CTA Bureau video - The old man<br />
 who called to the edge of the world The old man who called to the edge of the world
ICRC CTA Bureau video - Her son and<br />
 his father Her son and his father
ICRC CTA Bureau video - Can I<br />
 continue calling you? "Can I continue calling you?"

Central Tracing Agency Bureau facts & figures – June 2024

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