The Hateymalo programme covered the families in five consecutive phases, beginning with a pilot phase in Bardiya District and ending with a fourth expansion into remote districts. Two external evaluations were conducted to better understand the process and outcomes of the programme as well as to adjust its implementation strategy over successive phases. This report provides a comprehensive description of the Hateymalo. It includes discussions on the needs of the families of the missing, the original design of the programme and later adaptations made to its strategy of implementation, mobilization of resources, various partnerships, outcomes, and key lessons learnt. While the Hateymalo programme did require a considerable outlay of financial and human resources, it undoubtedly brought about a consistent and sustainable improvement in the quality of life and wellbeing of families of missing persons. There is no question that Hateymalo's family-driven, community-based approach was effective. It enhanced families' capacities to cope with the anguish and uncertainty induced by disappearances; it helped restore functionality at the individual, family and community levels; and significantly reduced levels of distress.