Uncertainty over the fate of a loved one causes untold suffering in wartime. This film captures how the ICRC Central Tracing Agency, together with Red Cross and Red Crescent National Societies all over the world, works to alleviate this suffering. It illustrates the different means and methods used in the essential efforts to trace family members and to restore family links. From distributing Red Cross messages and organizing family reunifications to visiting persons deprived of their freedom, the work undertaken brings welcome news and relief to thousands of people every year.