Business Analyst

Process management

• Ensures overall management of processes, their consistency, and the efficiency
• Identifies as-is and to-be scenario and perform gap analysis
• Maps and deploys HR business processes
• Reviews templates prior their approval by Framework, Risk & Assurance (FRA)
• Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders
• Leads ongoing reviews of business processes and develop optimization strategies 

Business development

• Gathers and document requirements to develop the ticketing tool and secures approval from stakeholders
• Prioritizes requirements based on business needs
• Reviews test cases prior actual user acceptance testing (UAT)
• Performs UAT and coordinates issues with HRIS L2 and L3
• Maps Employee Case Management processes and shares communication materials with impacted teams  
• Creates and maintains templates as agreed with process owners and in accordance with the standards set by FRA
   

Project management

• Coordinates with line manager and project manager to define project’s scope and goals  
• Understands the tool and its functionalities in order to design the to-be processes with the stakeholders concerned
• Coordinates with project staff and ensures completion of project deliverables in a thorough and timely manner
• Plans and schedules project timelines and carry out risk assessment
• Assesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutions
• Manages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progress
• Provides post-go live support to make the changes stick 

• Bachelor's Degree required
• 3 to 5 years’ experience in a business analyst role, or similar
• Proven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiency
• Lean Six sigma or process management certification is an advantage
• Solid understanding of project management
• Excellent interpersonal skills and capacity for collaborative teamwork across disciplines,
• Excellent conceptual and organizational skills, robust planning discipline
• Amenability to report onsite in Makati City, Philippines
• Amenability to work on a fixed-term employment (12 months)
• University degree or equivalent
• Excellent command of English. Knowledge of French is an asset.
• Computer proficiency

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

If this sounds like a good fit for you, kindly apply through the “Apply now” button and attach a copy of your updated and comprehensive resume along with your motivation letter.

Deadline of Application: 2 November 2026 
Contract duration: 12 months
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines 

Only shortlisted candidates will be notified. This vacancy is open for Philippine residents only.