ICT Specialist

• ICT Administration and Infrastructure Management: Ensure the effective implementation, maintenance, and security of ICT and telecom systems, infrastructure, and networks in compliance with global and local policies.
• Support the planning, execution, testing, and documentation of ICT projects, including hardware and software deployments, while providing end-user training.
• Ensure timely resolution of technical support requests while maintaining user satisfaction and service quality.
• Collaborate with team members, share knowledge, and seek guidance to enhance technical skills and improve service delivery.
• Maintain and manage ICT equipment inventory, ensure proper handling and maintenance, and report issues or resource needs to the ICT Manager and/or ICT Coordinator.
• Provide regular updates to ICT Manager and/or ICT Coordinator on ICT activities, technical issues, and maintain accurate and up-to-date technical documentation.
• Enforce cybersecurity policies, conduct security assessments, mitigate risks, and safeguard sensitive data and systems.
• Support the implementation of disaster recovery plans, ensuring data backups and ICT functionality during emergencies.
• Collaborate with other departments to align ICT systems with operational needs and contribute ICT expertise to cross-departmental projects.
• Update ICT documentation, user guides, and knowledge bases to ensure accessibility and support for end-users.
• Promote energy-efficient ICT practices, manage e-waste responsibly, and support environmentally friendly initiatives in line with ICRC policies.
• Monitor ICT system performance, report on KPIs and SLAs, and provide actionable insights for continuous improvement.
• Provide technical support for events and meetings, including setup and troubleshooting of audio-visual and video conferencing systems to ensure seamless operations.
• Follows up on all work-related messages and correspondence with the relevant contacts and departments.
• Keeps track of equipment allocation, dispatches equipment, and follows up on shipments to and from other ICRC PH sites.
• Places orders for parts, equipment and tools, locally or in LOG HQ, according to standing procedures and in collaboration with the administration and logistics.
• Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
• Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant ICT.
• Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.
• Takes responsibility for their own professional learning and development. 

• Bachelor’s degree or equivalent in IT, electronics, computer science or similar field
• 3-4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• One year of people-management experience a strong asset.
• Understanding specific thematic (cybersecurity, transformative initiatives, information management, data analytics, business intelligence tools) an asset.
• Knowledge about the financial, supply chain process and other usual ICT processes is an asset.
• Good command (spoken and written) of English and/or French.
• Must be open to travel to different locations of ICRC operations in the Philippines. 

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule 

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter. Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 28 February 2026
Target Start Date: Immediately

Only short-listed candidates will be notified. This vacancy is open for Philippine residents only.