Frequently asked questions

About data protection

  • We take great care to keep your credit card information confidential (see our website privacy policy and our fundraising data protection notice).

    We use Saferpay, an online payment system that ensures optimum security. To prevent fraud, your data are automatically encrypted before being sent to the card issuer, who then processes the payment. The padlock symbol in your web browser shows that you are in secure mode.

    Please note that your credit card details are never shared with any other third party.

    If you prefer, you can make a donation by bank transfer or cheque.

  • We are committed to treating your personal data with security, respect and confidentiality.

    We do not sell or trade our donors’ personal data with any other entity. We only share personal data with National Societies where it is reasonable and necessary to accomplish the purpose of your interaction with us or for the purpose of developing our relationship, and with selected third-party providers to process personal data on our behalf and solely under our instructions.

    As mentioned above, we use Saferpay to process donations made by credit card, which means that your credit card details (and any other payment information) are not shared with any other entity.

    For more information on how we process personal data for fundraising purposes, please see our fundraising data protection notice.

  • You won't be added to our mailing list unless you tick the box marked "Yes, I want to get updates on the work of the ICRC" on our donation forms.

    If you do tick that box, you give us permission to send you our email newsletter and other important information.

    You always have the possibility of unsubscribing from our mailing list at any time by clicking on the “unsubscribe” button at the bottom of each email, should you no longer wish to receive these messages.