Humanitarian Leadership and Management Facilitator

12 September 2021

Would you like to be our new Humanitarian Leadership and Management Facilitator?

Do you know that we were founded in 1863 which makes us the oldest humanitarian organization in the world?
We work to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. And we also promote and strengthen humanitarian law and universal humanitarian principles.

We have been in Jordan since 1967 and our delegation in Jordan is a key logistical, training, and fleet hub for ICRC operations, contributing to its humanitarian response in the Middle East region and beyond.

Our activities in Jordan include supporting refugees and their hosting communities, protecting vulnerable people, promoting respect for International Humanitarian Law, and providing regional support.

Purpose of the Job:

As an active member of the Humanitarian Leadership and Management School (HLMS) team working to meet its objectives, you will facilitate the HLMS Modules and contribute to the design and modification of the learning content.

You will actively support and assist the participants in their learning process via the Reflective Practice and learning model aiming to root adapted behaviors within the participant’s working environment.

 The role

The role requires very good collaboration skills and the ability to work in a team. We are looking for a self-activating, self-directed individual who can work autonomously. Our future colleagues will be able to handle big groups of experienced participants and use non-standard approaches to resolve issues and solving problems. In the framework of designing and implementing HLMS modules, you will suggest improvements, propose solutions and implement them, seeking opportunities for innovation.

As an HLMS facilitator, you will facilitate HLMS modules and contribute to designing different sessions. Your role will consist to accompany participants in their learning journey and support them during distance learning. Contributing to the evolution of the content, you will ensure the discretion and confidentiality of the learning process (and outcomes) for participants. At the same time, you will help share the specific information that is of relevance and added value to the institution.

Tasks and responsibilities

  1. During the Distance Learning phase
  • Initiate and animate the online discussions amongst cohort members of each Module on the HLMS platform and facilitate the virtual sessions.

      2. During the Face-to-Face Learning phase

  • Deliver all the sessions/lectures of the HLMS Modules. 
  • Facilitate group work, discussions, exercises, and reflection of the cohorts around any of the topics within a Module and around the key messages of each session. 
  • Ensure the engagement of all participants in the above and manage wisely the diversity of the group.
  • Make sure participants understand the Work-based Assignment (why and how) and what is expected from them in the next phase.
  • Ensure the learning of the group through the week and the links between the main themes of the days and different sessions.
  • Master content and relate the topics to the ICRC leaders’ reality.
  1. During the Work-based Learning phase
  • Review the participants’ chosen work situation and the “Framework of Reflective Writing” with them as well as assist them through the process in this phase.
  • Guide the participants during the integration of relevant learning highlights within their working situation when needed.
  • Discuss and give feedback on the assignments upon completion by the participants.  Coach and give support when needed.
  • Ensure a final group discussion/sharing.
  • Save completed assignments on a repository DB for the purpose in the concerned Regional LnD Unit.
  • Qualitative analysis of the assignments and share specific assignments with significant added value with the HLMS team in Geneva.
  • Mark the reviewed assignments according to the partner university requirements and communicated them with the university
  1. Share significant learning outcomes (and/or process) and lessons learned with other HLMS team members and contribute to a global learning community.
  1. When required, participate in designing some of the sessions of the module.
  1. Update and modify sessions, when needed, to provide the participants with a better understanding of the course and share their experience with other facilitators.

Actively participate in the HLMS Global meetings and other forums when requested. Whenever needed and requested, provide or adapt specific content.


General Duties

  • Interacts with all ICRC LnD functions, uses their expertise, and solicits their support when necessary.
  • Develop and maintain relevant contact internally and externally.
  • Be aware of the delegation’s objectives and activities.
  • Understand the three components of the Red Cross/Red Crescent Movement.
  • Apply the security rules at all times.
  • Respect and observe the staff regulations of the ICRC in Jordan.
  • The employee may be asked to perform other duties not covered in this job description as well as to provide support to LnD/ other departments when and if necessary.
  • Requires traveling


Your profile

  • University degree preferably (Master’s degree) in leadership or adult education.
  • At least 7 years of experience (design and delivery) in Learning and Development as a trainer.  
  • Solid work experience (minimum 5 years) in leading teams or programs, coaching, and/or HR functions.
  • Excellent written and spoken communication skills in English. Knowledge of French and Spanish is an asset.
  • Very good computer and analytical skills. 
  • Proven competence in training design and delivery (needs analysis, pedagogical design, course animation/facilitation, and evaluation).
  • Experience in leadership and management development design and/or facilitation and/or leadership coaching.
  • Proven ability to work independently and handle big and diverse groups of participants who have managerial roles and groups of senior and experienced managers.
  • International experience and/or experience with a multi-national company or organization is an asset.
  • Ability to share best practices, receive and give open feedback.
  • Ability to establish a conducive environment in training and training-related activities.

what we offer

  • Competitive Salary
  • Social Security Coverage
  • Medical Insurance Coverage
  • End of service payment up to 12 years of service
  • Annual holiday right of 18 working days prorated
  • I-Develop Programme after completion of 2 years of service

Only shortlisted candidates will be contacted.

The ICRC values diversity and is committed to creating an inclusive environment. We welcome applications from all qualified candidates.

 The ICRC has 20,000 staff members in over 100 countries and now you have the chance of joining our team in Amman as we are looking for Humanitarian Leadership and Management Facilitator!