The Service Delivery Manager oversees specialized functional support teams. The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs) and regulations.
Additionally, the Manager collaborates with various stakeholders to refine processes and manage budgets, ensuring the overall efficiency and quality.
On the functional side as an Accounting Manager 2, the Manager is responsible for the overall accounting data produced and/or validated by the regions or delegations under their responsibility, in compliance with internal procedures. The person acts as the manager for the accounting activities of the regions or delegations under their responsibility. They are responsible for the accuracy and completeness of the financial closing and reporting of accounts of the regions/delegations under her/his area of responsibility.