The Service Delivery Manager oversees the specialized functional support teams of the accounts payable, travel and expenses, treasury, and the Insurance and International Retirement Saving plan (IRSP).
The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs), and ensuring the maintenance and implementation of the statement of work (SOW) and the key performance indicators (KPIs). Additionally, the role collaborates with various stakeholders to refine processes and manage expenses and budgets and ensure the overall efficiency and effectiveness of the services.
On the functional side, he/she is responsible for the overall accounting data produced and/or validated by the accounts payable, travel and expenses, treasury, and Insurance and International Retirement Saving plan (IRSP) teams, in compliance with internal procedures. H/she is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the services under her/his area of responsibility.