HR Quality Control Officer

• Internally, interacts with employees, fellow members of PACSS, HR teams at headquarters and in the field, and other and HR Service Providers
• Externally, may interact with external suppliers and service providers

Data quality ontrol 

• Conduct both manual and semi-automated data quality controls of the unit that encompasses the entries/actions in the HR systems made by the teams in PACSS 
• Review and improve controls annually based on risk assessment and as needed due to process updates/changes 
• Develop and establish controls to address process gaps identified during quality assurance and risks discussions and/or brought by system or policy changes
• Coordinate and ensure proper and timely closure of incident management with the Quality Assurance Officer, Team Leads, SMEs and as needed, with the management
• Maintains the quality-control documentation database, instructions, and records

Analysis & reporting

• Build reports to present data, statistical reviews, and trends in identified errors 
• Prepare data analysis and reports for internal and external compliance reviews or audits as needed
• Coordinate with Quality Assurance Officer to improve data quality of PACSS entries/actions
• Takes ownership of assessment of controls across the end-to-end transaction lifecycle, proactively assessing threats, vulnerabilities, and possibility of future incidents

Support   

• Provide guidance to the Team Leads and management in bringing long-term solutions to repeated issues identified from control reports
  Aid Quality Assurance Officer by providing data of control outputs to support Root-Cause Analysis exercise and building/improving of KPIs & SLAs

Additional duties

• Follows up on all work-related messages and correspondence with the relevant contacts and departments
• Takes responsibility for their own professional learning and development
• Participate in projects, as necessary
• If necessary and upon request, provide ad hoc administrative tasks for the unit or department
• Being proactive with continuous improvement propositions for the team’s management processes and / or more generally the PAC Administration

• University degree or equivalent experience.
• At least 3 years of previous experience in HR Administration or Shared Services environment.
• Knowledge and experience of HR services, including workflows, processes, key performance indicators, and data quality controls.
• Functional knowledge of control design, risk assessment, quality audits and issue management
• Excellent reporting skills and advance knowledge in using Microsoft Excel (experience in developing macros via VBA Excel)
• Proficiency in other Microsoft Office suite (Word and PowerPoint)
• Working knowledge of HR information systems

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter. Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 1 January 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines

Only short-listed candidates will be notified. This vacancy is open for Philippine residents only.